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Privacy Policy

Highland Metal Products Inc.
 

Highland Metal Products Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
 

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services, including any communications such as SMS messaging.
 

By accessing or using our website, you agree to the terms of this Privacy Policy.​

1. Information We Collect

We may collect personal information that you voluntarily provide when interacting with our website or services. This may include:

  • Full name

  • Email address

  • Phone number / mobile number

  • Mailing address

  • Business information, if applicable

  • Communication preferences

  • SMS opt-in consent and status

  • Any information submitted through forms, inquiries, or service requests
     

We may also collect non-personal data such as:

  • IP address

  • Browser type

  • Device information

  • Website usage data / analytics

2. How We Use Your Information

Highland Metal Products Inc. uses collected information to:
 

  • Provide, operate, and improve our services

  • Respond to inquiries and customer support requests

  • Communicate with you regarding services, updates, or transactions

  • Send communications where consent has been provided

  • Improve user experience and website functionality

  • Ensure compliance with legal and regulatory obligations
     

We do not use your personal information for unsolicited SMS marketing.

3. SMS Communications and Consent

If you provide your mobile number and opt in, you consent to receive SMS messages from Highland Metal Products Inc.
 

These messages may include:

  • Service-related notifications

  • Customer support communications

  • Appointment or transaction updates

  • Account-related information
     

Message frequency may vary. Standard message and data rates may apply.

Opt-Out

You may opt out at any time by replying STOP to any SMS message.

Help

Reply HELP or contact us directly for assistance.
 

SMS communications are strictly limited to service-related and transactional purposes, unless explicit consent is provided for other communications.

4. Data Sharing and Disclosure

Highland Metal Products Inc. does not sell, rent, or trade your personal information.
 

We may share information only in the following limited circumstances:

  • With trusted service providers, such as hosting, analytics, SMS platforms, strictly for business operations

  • To comply with legal obligations, court orders, or regulatory requirements

  • To protect the rights, safety, or property of Highland Metal Products Inc., our users, or others
     

Mobile numbers and SMS consent data will never be shared with third parties for marketing purposes.

5. Service Providers

We may engage third-party providers to:

  • Deliver services on our behalf

  • Support website functionality and analytics

  • Facilitate SMS messaging and communication systems
     

These providers are contractually required to:

  • Maintain confidentiality

  • Use information only for intended service purposes

  • Comply with applicable privacy laws

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
 

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights — Canada / PIPEDA

You have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate or incomplete data

  • Withdraw consent where applicable

  • Request deletion of your information, subject to legal obligations

  • Opt out of communications at any time
     

To exercise your rights, please contact us using the details below.

8. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, tax, or regulatory requirements

  • Resolve disputes and enforce agreements

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Analyze website traffic

  • Personalize content
     

You may disable cookies through your browser settings, though this may affect functionality.

10. Third-Party Links

Our website may contain links to third-party websites. Highland Metal Products Inc. is not responsible for the privacy practices of these external sites.
 

We encourage users to review the privacy policies of any third-party websites they visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
 

Any changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, you may contact us:
 

Highland Metal Products Inc.
453554 Grey Rd 2
Maxwell, ON N0C 1J0
Email: info@hmpinc.ca
Phone: 519-923-5846
 

Contact Us

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